Return policy

At Erotik Zone, your satisfaction is our priority. If you are not completely satisfied with your purchase, we have a simple and clear return policy in place.

1. Return Period

You have 14 days from the date of receipt of your order to return one or more items. To be eligible for a return, items must be unused, in their original condition, and with the packaging intact.

2. Return Conditions

  • Accepted Products : Only unused, undamaged products in their original packaging may be returned.
  • Excluded Products : For hygiene reasons, some items (such as intimate lingerie or already opened intimate toys) cannot be returned unless they are defective.
  • Defective or Damaged Items : If you receive a damaged or defective product, please contact us as soon as possible with photos as proof. We will arrange replacement or refund.

3. Return Procedure

To initiate a return, please follow these steps:

  1. Contact our customer service at contact@erotik-zone.fr or via our online contact form to obtain a return authorization.
  2. Carefully package the item(s), including proof of purchase or order number.
  3. Ship the package to the return address we provide. Return shipping costs are the customer's responsibility, except for defective items.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your request is approved, the refund will be automatically issued to the original payment method. Please note that it may take several days for the refund to appear in your account, depending on your bank.

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us to find out about available options. Exchanges are subject to stock availability.

6. Questions and Assistance

For any questions regarding returns or exchanges, please contact our customer service at contact@erotik-zone.fr. We are here to help!