Shipping policy
Shipping Policy
Last updated: August 14, 2025
Order Processing
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- You will receive a confirmation email when your order is placed and a second email with tracking once it ships.
Shipping Options & Estimated Delivery
Estimated transit times begin after your order has shipped and exclude processing time.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard (Domestic) | 3–7 business days | Calculated at checkout |
| Expedited (Domestic) | 2–3 business days | Calculated at checkout |
| Express (Domestic) | 1–2 business days | Calculated at checkout |
| International Standard | 7–14 business days | Calculated at checkout |
Shipping Destinations
- We ship domestically within [Your Country/Region].
- We ship internationally to select countries. Availability and rates are shown at checkout.
Order Tracking
- Tracking information is emailed once your order ships.
- Please allow up to 24–48 hours for tracking updates to appear.
Customs, Duties & Taxes (International)
- International orders may be subject to import duties, taxes, and fees levied by the destination country.
- These charges are the customer’s responsibility and are not included in the item price or shipping cost.
Address Changes & Order Edits
- If you need to update your shipping address or modify your order, contact us at support@[yourstore].com within 1 hour of placing the order.
- We cannot guarantee changes after processing has begun.
PO Boxes & Restricted Addresses
- Some carriers do not deliver to PO Boxes or certain addresses. If we cannot ship to your address, we will contact you to arrange alternatives.
Delivery Issues
- Lost or Stolen Packages: Once marked “Delivered” by the carrier, risk of loss transfers to the customer. If you cannot locate your package, please check with neighbors/building management and contact the carrier. Then reach out to us and we’ll assist where possible.
- Delayed Shipments: Weather, customs, or carrier issues can cause delays beyond our control. Thank you for your patience.
- Damaged Items: If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and product so we can make it right.
- Returned to Sender: Orders returned due to incorrect/incomplete address or unclaimed delivery may be reshipped at the customer’s expense.
Shipping Fees
- Shipping fees are non-refundable once the order has shipped.
- Any applicable free-shipping promotions apply to the original shipment only.
Holiday & Peak Periods
During holidays or high-volume periods, processing and delivery times may be longer than usual.
Contact Us
For any shipping questions, please contact [Your Store Name] at support@[yourstore].com or +[your-phone].
© [Your Store Name]. All rights reserved.
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